Appalling reliability and Customer Service. They were very happy to sell me this old one at the full price without letting me know about the release of the new model or reducing the price on the old model. My wife bought this in the mistaken belief it would do the cooking for her. Disappointed to be having to send it back 3rd time. I also use it to grind wheat and seed for my chickens which saves buying chicken crumbles. She got quite snotty with me but relented. I really love the functionality of the machine and all it can do and while it eas working it is great.. and now just on 3 years and out of warranty the screen has gone and will cost over $200 to repair.. for the price of the machine it needs a longer warranty. Kept having the same problem even with the new green seal installed and now in 2018 my lid completely undoes whilst the blades are running. Now I use it make a shake in the morning and that’s it and I am now thinking about getting a vitamix because it doesn’t purée frozen mango well at all. After waiting for years to have a thermomix, I got one as a gift from all family members and friends. I purchased the tm31 for commercial use about two years ago. It then came out that my machine was part of a faulty batch of serial numbers. Thermomix price and lifespan Haters of the ‘Thermy’ (as it’s been affectionately renamed by those in the know) would say that the $2,000 price tag is just not worth it. I rang thermomix and they told me that it was my fault as I had got the contact pads wet. They were very happy to sell me this old one at the full price without letting me know about the release of the new model or reducing the price on the old model. Scales are incorrect. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. So I didn't bother going through all that rigmarole for the sake of a crack considering I bought it to SAVE time, not spend my days packing and shipping my appliances off to the other side of the country and take the risk that I've packed it well enough to not have it damaged in transit. I have other kitchen appliances which have lasted much longer and cost a fraction of the price. I love the fact you can weigh things as you go. Only wish I could Use it More often! De nieuwe keukenrobot van Thermomix beschikt over nog meer functies en accessoires dan zijn voorganger TM5. I couldn't live without it now after having it for over 5 years. Remember guys, I’m not sponsored by… Ultimate Thermomix TM6 Review Here it is guys, my full review of the Thermomix TM6! ProductReview.com.au has affiliate partnerships. For a kitchen appliance used many times a day over 10 years this is exceptional.Apart from one service to recalibrate the scales and a blade set and the consumerable lid seals this is a go to machine in the kitchen.It makes meals faster than takeaway delivery at a fraction of the price. Very lucky no one was near by. We have the old TM31 Thermomix. The woman selling the machine said it belong to her sister who had only used it about 12 times. He told me the motherboard was burnt out because of heavy use. I followed the recipe for mashed potatoes and suddenly had boiling milk pushing up the lid and spurting out into the air like a volcano. In fact give the chefs who have been driven to distraction and abject misery by these products and let us jump up and down on them. My suggestion to Thermomix is to use "stainless steel" screws when dealing with kitchen appliances which get washed on a regular basis. When I asked for a refund between 2014-2016 they denied me repeatedly and treated me like an inconvenience that they wished would go away. I immediately, within weeks, received a replacement seal in the mail which I duly started using January 2015. The woman selling the machine said it belong to her sister who had only used it about 12 times. Tricky customer service. I reccomend it to friends and family all of the time. The company behind it is shady, greedy and definitely not customer focused - if I had my time over I would look at a hot mix or other competitors product. This excellent comparison reiterates what I said Friday after the … The tm31 idea is brilliant and it could have saved you time in the kitchen. I feel I was given the brush off by Thermomix. Since many mothers tend to spout selfless phrases like ‘please don’t spend any money on me,’ Christmas is a great opportunity to spoil your Mum. In September 2015 the blades sheared off in spite of its rather light use by this stage. My heat setting no working can it be fixed? I've had it for a few years now and I just love how well it is built and how quick and easy it is to whip up whatever your heart desires. But I would never make that recipe again anyway, I would boil the potatoes in the microwave or pressure cooker at a third of the time it takes in the Thermomix and then mash it in the machine. Most of the times we don't make any of the fancy recipes that come with the handbook, but we make milkshakes, soups, desserts, mashed potato, etc.We have it for over 3 years now, and still looks (and works) as new. Okay but would expect better for the price. I estimate the cost of the machine at one hundred dollars per meal. Write a review on ProductReview.com.au! We hardly eat out since we got the thermomix.We had it for 3 years now and we use it almost daily. Tip to Thermomix; put the machine in a commercial environment instead - identify the issues and remedy them and buy a trampoline for the designer. They are sending new TM5 machines to the owners of the machines sold and delivered with the 3 months period (so faulty machines are still in homes of families), but all the other ones, which they have identified as faulty but were sold outside the period are not being recalled. Thermomix is one of the most technologically advanced kitchen appliances. Mine leaks water out the top which I hate. The TM31 in coming up for its 10th birthday and has been lugged thousands of kilometres for a few years in a van. Do yourself a favour and buy your appliances from a store where you can return it if it is defective because this pyramid-selling scheme will burn you, literally in some cases. You can't beat it for creaming cold butter when maki...Read more, I wish I could give negative stars. The bags can withstand temperate from -20°C up to … Write a review on ProductReview.com.au! And I’m really enjoying the huge range of recipes online. Very disappointed. Can't fault my trusty TM31. Fast forward to today, when multiple cases of people getting serious burns or other injuries have been brought to light, and Thermomix has been fined millions for knowing the product was unsafe and not letting their customers know, and making people sign non disclosure agreements when these customers were trying to alert the public. Why have I paid all that money if there if the product is not good quality, not long-lasting, and there is no help from the seller (beyond the minimum obligation)? The technician came out and low and behold, it was clean and tidy. Now five years on, my blades are blunt and the kneading button doesn't work. Companies can't alter or remove reviews from ProductReview.com.au. tried to get our thermomix repaired. Love my thermomix and can't imagine being without it but... Have had to send it away to be fixed 2 times previously for repair( no fault of use) and each time at my expense of around $300 each time. Reported to Thermomix and they took it for approximately a week to in... vestigate further. For me the cons outweigh the pros, especially given the price. For a. However, I was surprised to hear back from Thermomix that they offer NO HELP as soon as it goes out of warranty! My wife phoned up today to arrange to send my daughter's TM31 for repairs, and got the run-a-round wanting to know her details, when my wife was arranging repairs on her behalf and it is out of warranty. For these, I have had to hold the machine down as it moves a lot along the bench when blended, especially hot liquid, but have been using it with my 2 yo assisting me as he loves to watch. I love my Thermomix. And the Thermomix is also known for lastinn well over a decade. We still don't know how and where to send it off for repairs. No standing around, waiting for food to cook and stir to avoid burnt meals. Machine was returned to me with a note accompanying saying it had been serviced and was all in good working order. Price is a joke. They lied to me about a new model coming out and then when my lid kept unlocking itself and hot liquid was splashing out they did not inform me that they were aware that there was an issue with my machine and people were being burnt. Until then, I had never made risotto - now I have a repertoire of risottos - including creamy garlic prawn - my fave. It saves me time and encourages me to cook things like breads etc that I would not normally make by hand. The repairs cost the same as many new appliances. My parents have had the Tm31 for close to 15 years or so and I have have the 5 for two years. Australian TM6 Vs TM5 Side by side comparison and review. I have been using it with my kids not being fully aware of the risks, but now that I know, how coule I ever use it for its intended purposes and put my family at risk. The answer to this is you can’t. If you speak to them about the product they sends you out a green seal. I love my Thermomix as a food processor, so very expensive for that.I underuse it for cooking as this model just wasn't big enough for a family of five.However the heating element has gone after less than 3 years of infrequent cooking.Very disappointing. Reported to Thermomix and they took it for approximately a week to in...Read more, I bought the old TM31 literally weeks before the new model came out. All of the things you make with it can be done very easily and for less $$$.You need to clean it 7 times every meal.With any chilled meal it ends up like slip.Amy cooked meal ends up as slop.Risotto is butchered by the stir function and pulverized by the blade function.Chicken and meat are shredded when stirred or cut turning it into shaved pieces of meat.I would not recommend this product to anyone ever.But at your own risk. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. It doesn’t do a super job at anything it is just does an acceptable job at everything. Despite being unsafe there is difficulty in getting a refund. The disadvantages are many. Smart at heart, the TM6 is always getting better on its own The award-winning Cookidoo ® is now integrated on TM6, giving users complete access to the World’s largest recipe library right from their TM6. It is now useless. It’s a good processor and a pot....get over it. good for busy mums. Thermomix ® TM6 is the world’s smartest connected kitchen all-in-one. However, I would buy it from the Thermomix website because it is The Thermomix is super easy to clean and, apart from the base, is wholly dishwasher proof. I prefer my Breville Food Processor. Also its capacity to clean itself afterwards is useful, although you still have to wash it after you’ve been making sticky things and it’s a bit tricky taking it all apart and putting it together again. There was spaghetti bolognaise everywhere! Now it is faulty again and out of warranty. However it was the old model, the TM 31 which got some bad press for scalding people. TM31 great, but arranging repairs a bit difficult. ). Great fast food maker - essential kitchen device for a modern family. I would NOT recommend to buy a Thermomix unless you like throwing your money away. If you want to see the injuries it can cause jump on to youtube and check it out. 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